Downloads now taking over 2 hours!

Hi,
ever since last night, as soon as a download hits 0.3mbs downloaded the speed of the download drops to just 100kbs. This is not my internet as this site is the only one with the issue. I've tried both Google Chrome and Firefox. Naturally if this stays thing I will HAVE to cancel my subscription because the site downloading simply isn't working for me.

Any idea how I can fix this?

Comments

  • I've noticed a similar drop of the download speed. There's a change of the download domain from cdn.kink.com to channel.kink.com. Maybe they are trying a new CDN.
  • This issue should have cleared up by now, are you still having issues @xirelativex and @narp ?
  • Everything is fine. Thanks!
  • I've noticed similar issues today - My downloads start at a decent speed and then drop to under 200kbps. On a 2Gb+ file, that's a long time to wait!
  • We did experience some difficulties with our CDN that handles older content. The issue should be resolved. If anyone experiences difficulties downloading, please don't hesitate to reach out to us via email to [email protected]
  • Downloads seem to be a bit flaky tonight. Started seeing the issue crop up around 11pm EST. Rebooted my computer thinking the connection just needed a refresher.........then it conked out for a few mins trying to download from the site again and then noticed the time was running 8+ hours or higher. Now the download is ping ponging.

  • I've found that some days are better than others for downloading.

  • i have been downloading everyday for about a week now, and the download speed has been declining dramatically in that time. starting at 25MB/s, it is now below 5MB/s, and not getting better... i have 150MB/s connection, but this site is very lame speed-wise

  • Hi everyone,

    We're so sorry about the download issues especially with the HD downloads! We have fixed the issue as of Monday and hope that no one is still experiencing difficulties. Please contact us at [email protected] with details if you are still having download issues. We are happy to help :)

  • once again i have to complain about the download speed. in the last week or so it has been extremely slow again, ranging from less than 5mb down to no more than 50kb per second ... i assume that support is going to say "everything is ok", but it really is not

  • Hi there,

    Thanks for letting us know. Our apologizes to our international members who are experiencing slow streaming and downloads. Our technical team is working on this reported issue.

    Thanks for your patience.

  • I have the same experience as bennyutzer1, for me the download stop to 0kb. It happens on different sites, today on WA

  • Kink, do you have ana schedule for this problem?
    For the moment I´m unable to download at all.
    Skärmavbild 2017-09-02 kl. 10.20.22

  • Hey there,

    This issue should be resolved now. If you're still having problems, let us know.

    Thanks for being members.

  • The same Problem here in Germany. Downloads take days. (10KB/s-200KB/s). Newer clips are more likely to come in full speed. Nearly all older clips are not downloadable. Try to download the same clip with another provider works.

  • Hi peterpan and anyone else still experiencing download difficulties,

    Please send us an email to [email protected] with your experience. We are closely tracking this issue and working with our CDN to find a resolution. All the details you all can provide are extremely helpful.

  • edited October 21

    It's not worth sending an email, really, but I'm finding Kink downloads are considerably slower than most others. On other sites I get between 2.5MB/s to 3.7MB/s (which is close to the upper limit of my 35Mbps connection) but on Kink it mostly hovers between 1MB/s and 1.5MB/s. It's very rare I see it bob over 2.

    Based in Europe, in case it is relevant.

    EDIT: Heh, within 30 minutes of posting this, my speed shot up. Currently bouncing between 2.5MB/s and 3.15MB/s.... and spoke too soon. Back down it goes again. Ah, well, I'll live. :)

  • We have recently fixed an issue with our CDN (again) that helps our members who are overseas. Hopefully everyone is experiencing a better download experience on Kink.com! If not, please don't hesitate to email us.

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