You have arguably the best porno content globally. Which must be the core of your business model.
What a shame, that now, after you have tried to improve something on your website, you have one of the worst websites of world famous media brands. May be the worst one. It is a total disaster! Seriously somebody should be fired for that, probably the whole BT team, and here is why.
Unlike your unbeatable content, your website interface really was far from meeting the competition. And there is some, you know. You really needed to make some upgrade, everybody can understand that. But your BT guys ruined everything even those not too much interface things that you used to have for whatever reason. It is century XXI, there are tons of books on how you provide website rebuilding. Give it a beta-testing, give it a double look option (old and new), give it a step by step... But no. Reinventing the wheel - and here is the outcome: the websites does neither works with iOS (AppleTV, iPad, iPhone) with me, nor it is workable on a Windows laptop. No pics, no educated selection, no personal fit - means failure to please a client completely. That stands for "don't watch". Done deal.
I am signing off until fixed. I just don't know what I am paying for now. It's not a website with the best paid content, it's ex-marvelous content chewed and spitted out on a black web-salad. Check your traffic: guess your kind of loosing both new and returning clients these days. Mean, cash flow. You are to be overkilled by lucky competitors in a few weeks. Again, somebody should loose a job.
P.S.: There is not too much complaints here (like thousands), because people just can't login too the support forum. Ridiculous! I've only managed it in one browser only on a laptop with a second attempt. Come on!