Videos I downloaded start and stop, or freeze in the middle.
Created on: Feb 28, 2010 12:14 PM by SeanAnomie - Last Modified: Feb 28, 2010 12:35 PM by SeanAnomie
If you experience inconsistent playback from movies you downloaded, first close any other programs you have running.
You should also run a virus scan if haven't done so recently, as viruses are a frequent cause of poor system performance.
Check the amount of RAM in your computer, and the CPU speed.
· To find this information in Windows, right-click ‘My Computer’ and from the menu choose ‘Properties’.
· If you use a Mac, click the apple at the top left of your screen and choose ‘About this Mac’.
For smooth video playback, we recommend the following:
| To watch videos in this format: | You should have at least: |
| Mp4 (iPod) | 500 MB RAM & 500 MHz CPU |
| WMV (Most Compatible) | 1 GB RAM & 1 GHz CPU |
| WMV HD | 2 GB RAM & 1.8 GHz CPU |
| Mp4 HD | 2 GB RAM & 2 GHz CPU |
Our video formats are listed at the top of the ‘Movie Clips’ page.
If none of the above helps, send an email to support@kink.com. Please include your computer’s operating system, CPU speed, and how much RAM you have installed. To find this information in Windows, right-click ‘My Computer’ and choose ‘Properties’ from the menu. In OS X, click the apple at the top left of your screen and choose ‘About This Mac’.
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